Privacy Policy

We may collect the following types of information depending on the service used by the client:

Business Information

• Business name
• Contact person name
• Email address
• Phone number
• Business address
• Website or business profile information
• WhatsApp Business Account-related details required for onboarding and integration

Customer or End-User Information Provided by Clients

• Name
• Phone number or WhatsApp number
• Email address, if provided
• Lead or customer status
• Message replies
• Communication history
• Reminder or notification details
• Learning or task-related updates
• Other information submitted by the client for business communication

Technical and Usage Information

• Message delivery status
• Communication logs
• API request and response details
• Login and usage activity
• Device, browser, and system-related information required for security and service improvement

We use information only to provide and improve our services. This may include:

• Setting up WhatsApp Business API-related services for clients
• Sending approved WhatsApp messages on behalf of clients
• Receiving and displaying customer replies to the respective client
• Managing leads, customers, reminders, notifications, learning updates, and task workflows
• Showing message history, delivery status, and communication reports
• Providing customer support and technical assistance
• Improving platform security, reliability, and performance
• Meeting legal, compliance, or platform-related requirements

Incube uses WhatsApp Platform Data only to provide communication and automation services to our clients.

Platform Data may include information required to send messages, receive replies, update lead or customer status, show message history, and display delivery or communication status to the respective client.

• We do not sell WhatsApp Platform Data.
• We do not share WhatsApp Platform Data with unrelated third parties.
• We do not use WhatsApp Platform Data for unrelated advertising or unrelated business purposes.

Our clients use our platform to communicate with their own customers, students, leads, users, or team members through WhatsApp. This may include:

• Lead follow-ups
• Customer support
• Service updates
• Notifications
• Fee reminders
• Learning updates
• Task reminders
• Internal coordination
• Approved business messages

Clients are responsible for ensuring that they have the required permission or lawful basis to contact their customers or users through WhatsApp.

We do not sell personal data or platform data.

We may share limited information only when required for:

• Providing the requested service
• Technical hosting and infrastructure support
• WhatsApp Business API-related processing
• Security, troubleshooting, and platform maintenance
• Legal or regulatory requirements

Any service providers involved are expected to handle data responsibly and only for the purpose of providing the required service.

We take reasonable measures to protect client and user information from unauthorized access, misuse, loss, or disclosure.

Security measures may include:

• Restricted access to data
• Secure server environments
• Role-based access controls where applicable
• Technical monitoring and maintenance
• Controlled access to business systems

However, no digital system can be guaranteed to be completely secure. Clients should also follow proper security practices while using the platform.

We retain information only as long as required to provide our services, maintain business records, resolve disputes, comply with legal obligations, or support client operations.

Clients may request deletion or export of their business data, subject to technical, legal, and contractual limitations.

Clients using our platform are responsible for:

• Collecting customer data lawfully
• Getting proper consent or permission where required
• Sending only permitted and appropriate messages
• Following WhatsApp Business policies and applicable laws
• Keeping their login credentials secure
• Ensuring the accuracy of customer and communication data

Depending on applicable law, users may request access, correction, or deletion of their personal information. Such requests may be made through the business that originally collected the data or directly to Incube where applicable.

Our platform is intended for business use. If educational institutions or training providers use our service to send learning updates or student communication, they are responsible for ensuring that they have the proper authorization or consent required to process such information.

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

For questions about this Privacy Policy or data handling, contact: