Platform Data Usage
Incube provides WhatsApp automation, CRM, lead management, notification, reminder, learning, and task management solutions for businesses and organizations.
This page explains how we use platform data while providing our WhatsApp-based services.
1. Why We Use Platform Data
We use platform data only to provide communication and automation services to our clients.
This may include:
- Sending approved WhatsApp messages
- Receiving customer replies
- Updating lead or customer status
- Managing customer communication history
- Showing message delivery status
- Supporting reminders, notifications, learning updates, and task workflows
- Helping clients manage communication with their own customers, students, leads, users, or team members
2. Who Uses the Service
Our clients may include:
- Educational institutions
- Training centers
- Service businesses
- Sales teams
- Customer support teams
- Organizations and internal teams
Clients use our platform to communicate with their own audience through WhatsApp.
3. What Type of Data May Be Processed
Depending on the service, the platform may process:
- Customer name
- WhatsApp number or phone number
- Message content
- Message replies
- Lead or customer status
- Reminder or notification details
- Learning update details
- Task or workflow status
- Delivery and communication status
4. Purpose-Limited Use
Incube uses platform data only for the purpose of delivering the service requested by the client.
- We do not sell platform data.
- We do not share platform data with unrelated third parties.
- We do not use platform data for unrelated advertising or unrelated business purposes.
5. Client Control
The client controls the business communication they send through our platform. Clients are responsible for ensuring that they have permission to contact their customers, students, leads, users, or team members.
6. Data Protection
We follow responsible data handling practices and restrict access to data based on service requirements. We take reasonable steps to protect client and communication data from unauthorized access or misuse.